We are closed for the Holiday Season from 23rd December 2020, reopening 18th January 2021. Orders received by email or online will be processed after we return.
Shipping Policy - Australia Only
The Mill Shop sends its parcels via Australia Post.
All order received $50 and under will be charged $5 postage.
All orders over $50 will receive free postage.
All website product prices quoted include GST.
We undertake to replace or refund you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated "contact us" webpage where we set out our requirements relating to return of such goods.
We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 30 days of purchase however we will not provide any refund of such purchase. If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
Once you have notified us through our website that you wish to return faulty, damaged or undamaged product, you may return the product to us so long as you provide valid proof of purchase eg. tax invoice, receipt and/or packaging slip.
How to Return a Mill Shop Product/s
Please return your faulty item(s) within 30 days of receipt of your order with a letter noting the problem, together with your full name and address details and a copy of the invoice.
Customer Service - Returns,
Wangaratta Woollen Mills
18 Textile Avenue
Phone: +61 3 5721 0811
Please retain your postal receipt from Australia Post as we will need to see this if we fail to receive your return package. Returns will be processed within 5 business days of receipt and replacement/s sent. In the event of a credit, this will be issued in the original form of payment.